Refund policy

1. In short

Each invitation is paid for once. It is published straight away at your request, so the 14-day right of withdrawal ends when it is published — you confirm this before you pay. We still refund you in the cases below, and nothing here limits your rights as a consumer.

2. When we refund in full

You paid, but your invitation was never published.

You were charged more than once for the same invitation.

The invitation does not work as promised because of a fault on our side that we cannot fix within a reasonable time after you tell us.

3. When we don't refund

You change your mind after the invitation is published, or the event is cancelled, moved or smaller than planned.

We removed the invitation because it broke the terms of use.

The invitation was published free of charge with a coupon.

4. Before you pay

Nothing is charged until you complete the payment page. A payment you leave unfinished expires on its own, and the invitation stays a draft.

5. How to ask for a refund

Write to privacy@example.com within 30 days of the payment, with the order number from your order confirmation email and what went wrong. We answer within five working days.

6. How refunds are paid

A refund goes back to the card or account you paid with, through our payment provider; your bank usually shows it within 5–10 working days. A refunded invitation is unpublished (it becomes a draft again), and a coupon used for it can be used again.

7. Complaints and disputes

If we can't agree, you can turn to the National Board for Consumer Disputes (ARN, arn.se) or the EU's online dispute resolution platform. Seller: [Company name AB], [556000-0000], [Street, postcode, city, Sweden].